Kentucky Grilled - ha! - Chicken

I grew up in Louisville, Kentucky, and often went to the Colonel's Lady (Claudia Sanders) restaurant over in Shelbyville, KY. I love their biscuits, their homecooked serving-tray lunches, and the only cooked spinach I will ever eat is served as creamed spinach there at that restaurant. My family would get KY-Fried once every couple of months when I was going out, and it was always a real treat.

So... I was elated when Kentucky Fried Chicken came out with grilled chicken this past Monday. My Tween son has a huge adverse reaction to wheat so we like finding grilled chicken we can get as fast food. Tween got so excited, now that he could have KY-Fried/Grilled! So, because he was being so very wonderful today, did all of his schoolwork in a timely manner, and helped with chores, I said we could go for a late lunch. We left around 2 p.m. and stopped in at the Northglenn (CO - on Washington) where we used to go about once every 2 months or so.

Up to the counter I strode. "Excuse me", I said to Angie the counter girl, "could you please tell me if your new grilled chicken has wheat in it?"

"No." She turned away.

"Uh, excuse me, but I need to know for the health of my son here."

"No. How should I know?"

Needless to say, this ninny was being a complete jerk. I said a bit more strongly, "My son would like the grilled chicken but I need to know if it has wheat in it ... first!"

"Go get a pamphlet." She pointed in the general direction (towards the back of the store!), turned away again and pretended to clean a counter.

I was pretty ticked by this time, but went to the back and picked up the pamphlet, where, to my complete non-surprise, gave no ingredient information, just calories, protein, etc. I went back to the counter. "Excuse me", I said in a very syrupy almost-had-enough voice, "it doesn't give any ingredient information. Would you please look?"

She looked straight at me. "No."

Okay, I needed to cool down, so we left, went to the post office and came back. I requested Tween to stay in the car this time, and marched back into the KFC, where that little ninny rolled her eyes when she saw me coming. I said, "I've been thinking, and your response is completely unacceptable. I want to talk with a manager." "Who?" "Any manager."

She turned, giggling almost, and in a sing-song voice, called "Sa-ra!" Sara, a manager, came over, listened to my calm rant, apologized for the Angie twit (my words, not hers) and went in the back to get a box that had the ingredients listed on a label. Wheat was on there. Lots of it. I thank her, she apologized for Angie again, and we left.

That's all I wanted.... information.

What is wrong with people? That girl Angie should have apologized, not the manager. Doesn't anybody care about manners or customer service any more?

p.s. Wouldn't you think that a grilled chicken patty would be gluten-free? No wheat? Hmmm...